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Event Types

Sessions

Pre-Conference

Exhibit Hall

Keynote

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Course Name

Location

Monday

15

Jun 2020

8:00 am - 11:00 am

Brightree Streamlined Patient Intake

Presented by: Lisa Ziehl, Vern Herrington

Location: Convention Center

Room #: 21

Pre-Conference

Educational Sessions

Business Operations

Monday

15

Jun 2020

8:00 am - 5:00 pm

Savaria Overhead Lift Installation Class, presented by SPAN, exclusive provider of Savaria Ceiling Lifts

Location: Convention Center

Room #: 24-25

Pre-Conference

LAH Installer Training

Accessibility

Monday

15

Jun 2020

9:00 am - 11:00 am

When the Pressure to Be Efficient Leads to Ethical Dilemmas for the CRT Team

Presented by: CATHY CARVER, Stacey Mullis

Location: Convention Center

Room #: 22

Pre-Conference

Educational Sessions

Rehab

Monday

15

Jun 2020

9:00 am - 11:00 am

Pre-Conference - Wound Care

Presented by: Heather Trumm, Ronda Buhrmester, Heather Trumm

Location: Convention Center

Room #: 23

Pre-Conference

Educational Sessions

Specialty Market

Monday

15

Jun 2020

9:00 am - 11:00 am

Spotting and Retaining Talent

Presented by: Amy Streeter

Location: Convention Center

Room #: 10-11

Pre-Conference

Educational Sessions

Business Leadership and People Strategy

Tuesday

16

Jun 2020

8:00 am - 9:30 am

Keynote Session: Mark Scharenbroich

Presented by: Heather Trumm, Ronda Buhrmester, Heather Trumm

Location: Convention Center

Room #: 21, 22, 23

Keynote

Educational Sessions

Specialty Market

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Managed Care: How to Negotiate and Access Another Supplier’s Contract

Presented by: Jeffrey Baird

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Regulatory & Audits

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Issues and Opportunities in Home Mechanical Ventilation

Presented by: Nick Macmillan

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Respiratory

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Bright Ideas for Aging in Place

Presented by: Bill Kahler

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Tuesday

16

Jun 2020

9:45 am - 10:45 am

The Fine Line: ATP Assessments and LCMP Wheelchair Evaluations

Presented by: Daniel Fedor

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Tuesday

16

Jun 2020

9:45 am - 10:45 am

e-Prescribing: What's Next?

Presented by: Wayne van Halem

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Mastectomy Can Add to Your Bottom Line and Set You Apart From Your Competition

Presented by: Nikki Giamarino

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Specialty Market

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Start Gaining Traction With Commercial Payers

Presented by: Sarah Hanna

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Billing & Reimbursement

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Leadership and Data: A Hand-In-Hand Approach

Presented by: Miriam Lieber

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Business Leadership and People Strategy

Tuesday

16

Jun 2020

9:45 am - 10:45 am

Change Management

Presented by: Wes Wheeler

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

New Opportunities and Challenges: Rules and Regulations Related to the Sale of CBD

Presented by: Jeffrey Baird, Denise Leard

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Regulatory & Audits

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

How to Wow Inspiring Leadership

Presented by: Rob Bell

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Business Leadership and People Strategy

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

Creating an Integrated Respiratory Network

Presented by: Cheryl Henninger

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Respiratory

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

Use Your Voice: Embracing Podcasts to Grow Your Health Care Organization

Presented by: John Largent

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Sales & Marketing

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

Building a Strong Wound Care Program

Presented by: Heather Trumm, Zach Gantt

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Specialty Market

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

The Ins and Outs of Third Party Contracting

Presented by: Miriam Lieber, Craig Douglas

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

Super Secret Modifier Recipe

Presented by: Ronda Buhrmester, Daniel Fedor

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Billing & Reimbursement

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

Wow That’s A Cool Device: Funding and Justifying New Technology

Presented by: Ashley Detterbeck, Jim Stephenson

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Tuesday

16

Jun 2020

11:00 am - 12:00 pm

The Home Accessibility Journey from a 25 Year Industry Veteran

Presented by: Rick Lair

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Dissecting an OCR Investigation: A Case Study for HME Suppliers

Presented by: Kelly Grahovac

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Regulatory & Audits

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Maximizing Profitability With Your Complex Respiratory Program

Presented by: Ronda Buhrmester, Dave Lyman

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Respiratory

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

How to Sell More to the Customers You Already Know

Presented by: Todd Bick

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Wheelchair Repairs - The Good, The Bad and The Ugly

Presented by: Daniel Fedor, Jim Stephenson

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Working With Perfect (and Imperfect) PAP Documentation

Presented by: Andrea Stark

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Billing & Reimbursement

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

People Strategy: Driving Employee Engagement

Presented by: Sara Laures

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Business Leadership and People Strategy

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Setting the Standard: Operating From a Position of Knowledge

Presented by: Sarah Hanna

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Title TBD: SECURITY

Presented by: Bo Mitchell

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

1:30 pm - 2:30 pm

Title TBD: CBD topic

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Specialty Market

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Being Found on Google: How Your Review Velocity Will Make or Break It

Presented by: Pawan Jaggi, Mike Beld

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Sales & Marketing

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Transitioning into a Pulmonary Service Provider: How to Build a Payer Program

Presented by: Dan Easley, Zach Gantt

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Respiratory

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Responsibility and Accountability: Managing Your Team in a Results-Driven Environment

Presented by: Sarah Hanna

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Business Leadership and People Strategy

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Increase Business With Your Current Customers Before Someone Else Does

Presented by: Christina Throndson, Lindy Tentinger

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Sales & Marketing

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Using Audits and Compliance for Internal Controls

Presented by: Miriam Lieber, Kelly Grahovac

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Regulatory & Audits

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Triple Aim: Value Beyond Equipment

Presented by: Cheryl Henninger

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Business Operations

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Panel: Ask the Experts Billing & Reimbursement

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Billing & Reimbursement

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Title TBD: Industry Update

Presented by: CATHY CARVER, Don Clayback

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Tuesday

16

Jun 2020

2:45 pm - 4:00 pm

Performing a Successful and Effective Home Evaluation and Producing Results That Work for Your Client

Presented by: Rob Horkheimer

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Tuesday

16

Jun 2020

4:00 pm - 8:00 pm

Exhibit Hall Grand Opening

Presented by: Dan Easley, Zach Gantt

Location: Convention Center

Exhibit Hall

Networking Events

Respiratory

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Building a Unique Selling Proposition

Presented by: Ty Bello

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Sales & Marketing

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Latest in Medicare Fee-For-Service News

Presented by: Cindy White

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Billing & Reimbursement

Wednesday

17

Jun 2020

8:00 am - 9:30 am

What Large Data is Showing about Mobility Assistive Equipment and Services

Presented by: Greg Packer, Mark Schmeler, Vince Schiappa

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Emerging Threats in the Cybersecurity Landscape

Presented by: Jay Bracken, Jeremy Kauten

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Business Operations

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Advances in OSA Management: Treatment of Positional OSA

Presented by: Cheryl Needham

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Respiratory

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Make the Jump: Get You and Your Team Over the Hurdles of Growth

Presented by: Jonathan Walters

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Business Leadership and People Strategy

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Human Capital: The New Landscape of HR

Presented by: Kelsey Burke

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Business Leadership and People Strategy

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Time to Speak Up: Panel with CMS and Medicare Contractors

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

8:00 am - 9:30 am

Proactive Sales Revenue For Your Home Access Business

Presented by: Robert Gurinowitsch

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Online Marketing Automation, Personalization and Customer Journey Oh My!

Presented by: Christina Throndson

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Sales & Marketing

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Getting Drafted: Are 6-Year Self-Audits the New Norm?

Presented by: Andrea Stark, Wayne van Halem, Jeffrey Baird

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

9:45 am - 11:15 am

COPD/Chronic Respiratory Failure Overlap/Wrap-around Syndrome

Presented by: Ron Hosp

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Respiratory

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Follow Your Strengths: Maximize Your Potential and Your Team's Potential

Presented by: Paul DiMarco

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Business Leadership and People Strategy

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Defining the 4 P's of Retail Sales for HME Providers

Presented by: Wes Hopper

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Specialty Market

Wednesday

17

Jun 2020

9:45 am - 11:15 am

The Competitive Bidding Program Bid Evaluation Process

Presented by: Elaine Hensley

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Rehab Panel TBD: Managed Care, CMS, etc.

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Wednesday

17

Jun 2020

9:45 am - 11:15 am

Recruiting and Retaining to Your Home Access Company

Presented by: Jim Greatorex

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Managing Managed Care in Medicaid and Medicare

Presented by: Pam Colbert

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Billing & Reimbursement

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Current Status of Legislative Activity

Presented by: John Gallagher, Jay Witter

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Understanding the ADA

Presented by: Brad Wert, Mike Goatbe

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Integrated Standing From Research to Reality

Presented by: Ashley Detterbeck, Nicole LaBerge

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Clinical Application of EtCO2 Monitoring for Non-Invasive Ventilation Therapy

Presented by: Timothy Quinn

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Respiratory

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Caring for All of Your Patients’ Airway Clearance Therapy Needs

Presented by: Bobby Lankford

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Respiratory

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Customer-Centric Maketing & Selling

Presented by: Desiree Trimble, Michele Jensen

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Sales & Marketing

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

How to Use Market Data when Contracting with Payers

Presented by: Ryan Ball

Location: Learning Center

Room #: 213

Sessions

Educational Sessions

Business Operations

Wednesday

17

Jun 2020

1:15 pm - 2:15 pm

Retail Rountable: Marketing & Employee Training

Presented by: Rob Baumhover

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Specialty Market

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

2021 CBA or Not – You Still Have to Sell

Presented by: Ty Bello

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Sales & Marketing

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Patient Collection Strategies That Work, and the Results That Prove It

Presented by: Jennifer Leon

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Billing & Reimbursement

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Round 2021: Analysis, Predictions and Commentary

Presented by: Mark Higley, Kim Brummet

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Integrating SSA Benefit Awareness Into Home Modification Services

Presented by: David Butler

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Accessibility

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Embracing Patient Engagement

Presented by: Cheryl Henninger

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Business Leadership and People Strategy

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

The HME Customer Journey: How Small Moments Lead to Big Purchasing Decisions

Presented by: Joshua Schneiderman

Location: Learning Center

Room #: 219

Sessions

Educational Sessions

Sales & Marketing

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Optimizing Your NIV Program While Improving Cost & Efficiency

Presented by: Jeff Marshall, Tony Ross

Location: Learning Center

Room #: 215

Sessions

Educational Sessions

Respiratory

Wednesday

17

Jun 2020

2:30 pm - 3:30 pm

Retail Roundtable: Products & Merchandising

Presented by: Rob Baumhover

Location: Learning Center

Room #: 303

Sessions

Educational Sessions

Specialty Market

Wednesday

17

Jun 2020

3:45 pm - 4:45 pm

2020 Mid-Year Audit Update: What’s the Latest?

Presented by: Wayne van Halem

Location: Convention Center

Room #: 10-11

Sessions

Educational Sessions

Regulatory & Audits

Wednesday

17

Jun 2020

3:45 pm - 4:45 pm

Dealing With Oxygen Referrals and Getting Paid

Presented by: Ronda Buhrmester

Location: Convention Center

Room #: 21

Sessions

Educational Sessions

Billing & Reimbursement

Wednesday

17

Jun 2020

3:45 pm - 4:45 pm

Meetings Will Be the Death of My Business

Presented by: Ty Bello

Location: Convention Center

Room #: 22

Sessions

Educational Sessions

Business Operations

Wednesday

17

Jun 2020

3:45 pm - 4:45 pm

Innovation and Community Collaboration to Prevent Falls

Presented by: Nina Creech

Location: Convention Center

Room #: 24-25

Sessions

Educational Sessions

Business Leadership and People Strategy

Wednesday

17

Jun 2020

3:45 pm - 4:45 pm

Beyond Comfort: Examining Wheelchair Cushion Technology

Presented by: Linda Bollinger

Location: Convention Center

Room #: 23

Sessions

Educational Sessions

Rehab

illustration of a speaker standing at a podium with an abstract representation of an audience.
Keynote & Speakers

This year’s incredible lineup of Heartland speakers represent the top in their field and will be discussing some of the biggest issues affecting the industry today.

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illustration of person in wheelchair with U.S. Rehab logo
U.S. Rehab Tech Training

Becoming properly trained in power and manual wheelchair repair has never been simpler. Register for our two-day seminar, today!

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illustration of man standing in front of house with VGM Live At Home logo
Live At Home Installer Training

We’ve designed a series of sessions exclusively tailored for home modification training. Sign up for training perfect for installers.

Learn More