Elaine Hensley is the Chief Liaison for the Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Competitive Bidding Implementation Contractor (CBIC). She has 31 years of healthcare billing and reimbursement experience in the private and public sectors—29 years as specific DMEPOS and 13 years as the CBIC Chief Liaison.

Much of Elaine's experience focuses on the development and execution of provider education on Medicare program policies and procedures. Throughout her career, she demonstrated the ability to partner effectively with CMS, state and national DMEPOS supplier associations, provider groups, beneficiary advocates, and Medicare beneficiaries. Elaine earned a bachelor's degree in English from Eastern Kentucky University.