Learning Objectives

Recognize the workflow and capabilities of a streamlined patient intake and how it can be implemented within your company.

Identify the purpose of different intake form types and how they are used between your intake teams.

Describe how to configure different intake payer qualification types, identifying which qualifying questions are pertinent to your organization's requirements.

Implement the new patient intake within your company's Brightree database.

Learning Objectives

Full educational training on Savaria Overhead lift installation.

Learning Objectives

Identify and respond to a questionable equipment recommendation.

Identify an ethical concern of a team member in the provision of CRT.

Identify a questionable documentation process and roles of the team.

State the ethical standard of practice for CRT documentation.

Learning Objectives

Discuss the physiology of tissue repair, the principles of wound care and factors affecting the healing process.

List the various wound care categories that relate to the durable medical equipment business.

Explain how to bill for wound dressings, negative pressure wound therapy, and support surfaces per the Centers for Medicare and Medicaid Services.

Explain how to use the VGM wound care portal on the VGM general website.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Explain how a managed care arrangement works.

Discuss those provisions in a managed care contract that are non-negotiable, and those that the managed care plan will likely be open to negotiate.

Identify practical steps to successfully negotiate key provisions of a managed care contract.

Describe the responsive steps to take when a managed care plan is closed.

Learning Objectives

Identify at least three unique challenges to home mechanical ventilation and the ways to address them.

List at least three methods to streamline home mechanical ventilation services.

Provide feedback regarding comprehensive patient trending and monitoring for ventilator-dependent patients across multiple respiratory therapies.

Explain which tools work best for your ventilator program.

Learning Objectives

Explain how light has the potential to become a powerful treatment for mitigating poor sleep quality frequently found in the older population, including those with brain ailments.

Discuss how lighting intelligence and data are used to design affordable customized care solutions that improve the quality of life for both brain ailment sufferers and their caregivers.

Recognize lighting intelligence as a new revenue stream that will grow your business.

Discuss how brand style will play an important role in the lives of the patient, caregiver, physicians and home safety providers.

Learning Objectives

Identify the different roles between the PT/OT and ATP for complex rehab wheelchairs.

Determine the required content and acceptable sequence of events.

Develop a protocol to ensure compliant methods are used to obtain the required documentation.

Analysis program to ensure education is adequate.

Learning Objectives

Discuss the CMS e-prescribe pilot program for DMEPOS suppliers.

Identify the advantages of using e-prescribing for DMEPOS.

Identify the challenges and pitfalls in using an e-prescribe platform.

Explain what suppliers can expect in the future in relation to the DME ordering process.

Learning Objectives

Explain the requirements to bill for mastectomy products as well as staff requirements.

Identify which inventory is necessary to successfully provide mastectomy products and services.

Discuss the importance of offering women's health services within your community.

Recognize the breadth of women's service products that complement mastectomy.

Learning Objectives

Identify the techniques commercial payers use to reduce payments and increase denials.

Discuss ideas to combat denials from commercial payers.

Explain audit practices which commercial payers have employed, similar to Medicare.

Describe payer contract language, and terms that affect reimbursement and business operations.

Learning Objectives

Explain the leadership demands on HME companies today.

Discuss how data and reporting enable a leader to coach and motivate.

Identify ways to find and retain good leaders to forge your growth.

Discuss how to create a culture of employees who feel prepared to achieve their goals.

Learning Objectives

Identify ways to handle change within an organization and as an industry leader.

Describe how you can transform your organization, thought processes, and business practices.

Discuss how to navigate change within your personal career.

Learning Objectives

Pinnacle - Instructor led presentation on how to complete the installation

Pinnacle - Hands on demonstrations, installations, diagnostic tool and disassembly of the chassis

SL350 - Instructor led presentation on how to install and troubleshoot

SL350 - Hands on demonstrations and installations

Learning Objectives

Describe the federal laws pertaining to the sale of CBD.

Discuss the various state laws pertaining to the sale of CBD.

Discuss the risks that pharmacies face in selling CBD.

Explain how a pharmacy can reduce risks arising from the sale of CBD.

Learning Objectives

Explain the difference between management and leadership.

Identify the top three things team members value most.

Discuss superior communication techniques.

Explain how to involve everyone on your team in identifying opportunities that will add sparkle and polish to your customers' experiences.

Learning Objectives

Identify the complexity of chronic respiratory conditions in the U.S.

Discuss the gaps/barriers to care for those with chronic respiratory conditions.

Explain how to identify a cohort.

Identify key stakeholders and their roles in an integrated respiratory network.

Learning Objectives

Discuss how companies have migrated into the podcasting space due to the lure of developing a narrative for loyal clients/customers.

Explain the three keys to developing an engaging podcast: providing great content; knowing your audience's knowledge deficit; and being consistent.

Describe how companies can use podcasting to provide an educational touch point for patients.

Learning Objectives

List the keys to a successful wound care program.

Describe the various product categories.

Explain the reimbursements tied to the various categories.

Define the various categories of wound care and their indications.

Learning Objectives

Discuss ways to get into the payer community for contracts and more.

Explain how to leverage a relationship with a payer for better terms and negotiation purposes.

Discuss how providers’ experiences make a difference for your third party future—the good, the bad, and the ugly.

Discuss how to communicate and implement third party contracts for operational best practices.

Learning Objectives

Discuss the types of modifiers related to the different medical policies.

Identify the appropriate modifiers to append to related procedure codes.

List the proper order and meaning of the modifiers to be able to submit a clean claim.

Discuss how to create a recipe that will identify appropriate modifiers to append to a claim.

Learning Objectives

Identify the differences between K0004 and K0005 manual wheelchairs and proper justification.

Describe the elements of power assist coverage and how to maneuver the funding challenges.

Describe the main differences between seat elevation and anterior tilt.

Identify the key funding and justification for providing standing power.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Helix - Hands on exercise completing a photo survey and evaluation/order form

Helix - Hands on demonstrations/installation and understanding diagnostic tool

VPL - Instructor led presentation VPL 2.0 introduction and review of the evaluation/order form

VPL - Hands on demonstrations/installation and understanding diagnostics and repair

Learning Objectives

Identify a successful complex respiratory program.

Discuss opportunities for improving profitability.

Discuss tips and tricks for proper payment.

Describe how to develop operational efficiencies while using technology to streamline processes.

Learning Objectives

Discuss why it is likely that the Round 2021 Medicare competitive bidding payments (SPAs) will equal or exceed those in previous rounds.

Discuss the likely array of successful contractors ("winners") and illustrate the reasoning that these suppliers will be of more appropriate servicing companies than previous rounds.

Examine the critical role of Medicare fee schedules/SPAs in determining other payer reimbursement methodologies.

Examine relevant sampling data applicable to the Round 2021 Program in order to analyze/predict reimbursement trends.

Learning Objectives

Explain what the attachment rate is and how you measure and track it.

Discuss cross-selling techniques in selling stairway lifts to lift chair customers.

Explain stairway lift rental programs and share ideas on how to structure them.

Describe how to create and sell your own service agreements instead of basic offerings from manufacturers.

Learning Objectives

Discuss the many initial considerations for mobility repairs.

Explain the proper documentation requirements for mobility product repairs.

Discuss audit requirements for mobility products.

Explain the most efficient method for timely repairs while ensuring compliance with policies.

Learning Objectives

Examine medical records for critical elements that support coverage before patient set-up.

Develop procedures to keep reimbursement flowing without interruption.

Design protocols for common problem cases (e.g., compliance failures).

Discuss complex scenarios.

Learning Objectives

Identify key ways VGM Group has increased employee engagement.

Discuss employee engagement techniques.

Identify leadership principles and behaviors that drive success.

Learning Objectives

Discuss operational evaluation.

Identify your company's weaknesses and address those challenges.

Identify production restraints and how to maneuver through them.

Describe KPIs to benchmark your company.

Learning Objectives

Identify the fatal flaws in your current response and training.

Recognize ways to prepare for tactical response.

Identify how to train employees regarding your tactical response.

Recognize the liability exposure for doing this right and for not doing it at all.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Identify your Google review velocity.

Explain how to get ahead of the competition in your local markets.

Discuss how to protect yourself from patient consumerism.

Explain how to increase the value of your brand.

Learning Objectives

Explain how to move beyond equipment measures to clinical outcome metrics.

Discuss how to leverage outcomes into hospital partnerships.

Describe payer population health objectives and expectations.

Discuss how to link outcomes to opportunities and put a program together.

Learning Objectives

Identify what components make your company a place where people want to work.

Describe the cost of a wrong hire.

Explain what elements make a top performer.

Discuss coaching techniques that produce results.

Learning Objectives

Identify the needs of your current customers.

Identify areas of opportunity to connect with existing customers.

Discuss what tools and services can help you serve your customers while increasing your sales and strengthening your relationships.

Identify the next steps in upselling and reselling current customers.

Learning Objectives

Discuss recent audit activity and how it can potentially impact your business.

Recognize the impact of audits on your organization and examine ways to prevent paybacks.

Explain how to prepare your organization for future audits.

Identify ways to minimize the operational impact of audits on your business.

Learning Objectives

Define triple aim.

Discuss why triple aim in the DME industry is necessary.

Explain how to achieve triple aim.

Discuss one DME provider's journey in achieving triple aim.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Explain what a unique selling proposition is.

Describe how to build a unique selling proposition for your business.

Identify ways to create value within the unique selling proposition.

Describe how to deliver the unique selling proposition to the referral community for maximum impact and return.

Learning Objectives

Discuss what is new in Medicare fee-for-service as of June 2020.

Identify ways to avoid prevalent errors in leading policy categories.

Explain standard documentation requirements for Medicare fee-for-service.

Learning Objectives

Describe three benefits of utilizing the FMA/UDS Registry.

Identify three core domains and variables of the FMA/UDS Registry.

Describe three findings of the FMA/UDS Registry.

Identify three clinical implications that are drawn from a functional mobility assessment.

Learning Objectives

Identify the current threats of the cybersecurity landscape.

Discuss strategies for cybersecurity risk assessment.

Identify ways to implement cybersecurity controls.

Explain how to avoid common mistakes with cybersecurity.

Learning Objectives

Define positional obstructive sleep apnea (POSA).

Recognize the clinical markers necessary for determining POSA.

Describe the different therapies for treating POSA.

Recognize the typical POSA patient.

Learning Objectives

Define three measurable results that can be tracked to identify a "high performance organization."

Explain the negative impact created by lack of engagement and lack of alignment to organizational health.

List the four primary rhythms needed for building a successful business playbook.

Explain the link between clear communication and a successful execution.

Learning Objectives

Discuss the evolution of a reactive human resource department to a proactive human capital environment.

Identify processes that help your business transition to having a forward-thinking, employee-centric approach.

Identify ways to achieve an immediate impact on employee engagement, development, and well-being.

Discuss how to make the transition from tactical to strategic processes.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Execute a site evaluation and installation for a Pathway modular ramp system.

Explain how to inspect and perform standard maintenance on a Pathway ramp system.

Discuss how to identify and remedy common ramp service issues.

Describe the impact of state and local codes.

Learning Objectives

Identify your audience persona.

Describe your customer journey.

Identify which tools will help you connect with your audience persona.

Identify ways to track results to eliminate tactics that don't work, and execute more of what does.

Learning Objectives

Explain the DME supplier’s obligation under the 60-day rule.

Discuss what triggers a six-year look-back self-audit.

Describe how to respond to a six-year look-back self-audit.

Understand how to respond to a six-year look back self-audit.

Learning Objectives

Explain the anatomy and pathophysiology of respiration and ventilation.

Describe the definition of COPD, including classification.

Explain COPD as a wrap-around disease.

Distinguish the best PAP modes and features to treat the condition.

Learning Objectives

Identify the four categories of the Clifton StrengthsFinder program and how they relate to you and the people around you.

Demonstrate how the usage of strengths-based or personality-based programs can improve team communication.

Describe the 34 strengths in the StrengthsFinder program, identifying them in yourself and others.

Construct a plan for your team to focus on strengths-based performance.

Learning Objectives

Identify the characteristics of a successful retail HME.

Explain the changing retail environment, and how to win against Amazon and others.

Discuss how successful implementation of the four Ps can provide improved cost, quality and access.

Explain how health care is both local and personal.

Learning Objectives

Explain the bid evaluation process.

Identify how capacity and demand are determined and the single payment amounts are established.

Discuss what to expect from the contracting phase and disqualification notices.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Identify why finding great employees is challenging.

Discuss recruitment strategies for finding quality new hires.

Discuss fringe benefits that can make a significant difference in a prospect choosing to work for your company.

Discuss which growth opportunities make the most sense to pursue.

Learning Objectives

Discuss the current lay of the land with the growth of managed care organizations in Medicare and Medicaid.

Describe the culture clashes of government programs and private insurers.

Compare options and negotiations, and decide whether to be a participating provider in managed care organizations.

Explain how to respond to managed care organization audits or the Office of Inspector General audits/investigations referred by managed care organizations.

Learning Objectives

Explain state issues: Medicaid and MCO reimbursement concerns, sales tax and licensure.

Identify key members and committees in Congress.

Identify updates with the DME Competitive Bidding Program.

Discuss beneficiary awareness and mobilization.

Learning Objectives

Explain abilities and limitations based on: -Product -Client -Personal Mobility Device -Living environments -ADA guidelines and building codes

Discuss and interpret the ADA standards.

Apply knowledge to your routine business activities.

Learning Objectives

Identify the medical and functional benefits of standing.

Critique past and current literature and evidence to assist with justification for insurance coverage.

Describe the challenges of using non-integrated versus integrated standing features.

Explain how you can apply protocols to supplier and clinical settings to improve efficiency and long-term patient satisfaction.

Learning Objectives

Explain the proper use of ETCO2 in screening large patient populations.

Discuss the importance of accurate respiratory rate monitoring in judging efficacy of NIV therapy.

Explain how EtCO2 and PaCO2 do not correlate in the face of lung disease.

Describe the impact of education and clinical follow-up in reducing drop-out rates.

Learning Objectives

Discuss advanced airway clearance therapy devices and how they benefit patients.

Discuss the symptoms that would indicate a need for advanced airway clearance therapy.

Identify key indicators for advanced airway clearance therapy within patient chart notes.

Explain how to utilize questionnaires and tools to enhance the interaction of clinicians/techs/CSRs within the existing patient base.

Learning Objectives

Discuss what customer centricity is and how to incorporate it into your marketing and selling activities.

Identify benefits of customer-centric marketing and selling.

Discuss marketing and sales tactics you can incorporate into a customer-centric marketing plan.

Identify tools to measure and track marketing and selling activities.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Explain how to perform a site evaluation for a vertical platform lift (VPL) and an installation of a Passport VPL.

Explain how to inspect and perform standard maintenance on a Passport VPL.

Discuss how to identify and remedy common VPL service issues.

Describe the impact of state and local codes.

Learning Objectives

Explain what is required to meet HIPAA privacy and security guidelines.

Discuss what your organization is required to produce as evidence in an OCR investigation.

Examine your HIPAA compliance program and determine if it is sufficient in an audit situation.

Discuss common HIPAA violations and how to avoid them.

Learning Objectives

Explain what a sales plan is in or out of a CBA.

Discuss what you can do to grow sales and referrals.

Describe how to develop a sales and marketing strategy that will win regardless if you win or lose the bid.

Explain how to execute a sales plan that will last beyond 2021.

Learning Objectives

Identify ways to change the patient expectation and behavior, and learn how to secure your assets without extra labor resources.

Identify ways to coach your team on why it’s more important than ever to collect and implement a company-wide policy.

Discuss ways to implement results of providers who have been successful in collection efforts.

Learning Objectives

Recognize how having an increased knowledge of the workings of government programs can benefit clients requiring mobility assistance modifications.

Identify and categorize areas in which a client will benefit from various SSA benefits which they qualify for.

Demonstrate how to form empathetic connections with clients, while empowering and forging sustainable business relationships with them.

Discuss how to look beyond the client’s immediate physical need in order to identify ways to enhance independence and dignity.

Learning Objectives

Define patient engagement.

Discuss the importance of patient engagement.

Explain the types of patient engagement.

Discuss how an HME can embrace patient engagement.

Learning Objectives

Discuss the moments that may lead a person to buy.

Recognize how to match different owned, earned and paid media to the moments in which they're most apt to make an impact.

Discuss how huge online retailers influence nearly all of the available channels, and how a smaller business can compete with focused attention.

Discuss free tools available to anyone that can show you your most productive online drivers.

Learning Objectives

Explain how to figure your total cost of owning a ventilator.

Discuss the impact of connecting ventilators to the Cloud.

Identify how to improve your clinical operations by outsourcing common tasks.

Learning Objectives

Information coming soon.

Information coming soon.

Learning Objectives

Identify current industry trends as it relates to audits and appeals and what we can anticipate once the ALJ backlog is resolved.

Identify current and potential risk areas for audits.

Identify common issues that suppliers being audited are facing.

Identify tips for successfully managing multiple types of audits.

Learning Objectives

Discuss common scenarios with oxygen patients that are not defined in the medical policy.

Identify solutions to questionable areas for the oxygen patients.

Identify solutions and opportunities for oxygen referrals.

Explain a few basic guidelines to use in preparation for those patients at the next level.

Learning Objectives

Explain what makes meetings ineffective.

Develop a concrete methodology that will make meetings productive and drive results.

Identify ways to build upon your existing meetings and make them more effective.

Discuss how to catch up on your work and actually put time back into your day.

Learning Objectives

Identify how community collaboration can be leveraged to prevent falls and other health issues.

Discuss the role of community-based organizations (CBOs) in health.

Describe the various initiatives of the Whole Home Innovation Center.

Explain the barriers that prevent the community from understanding the direct relationship between the home environment and health.

Learning Objectives

Compare and contrast the categories of wheelchair cushions.

Identify three characteristics of wheelchair cushion design that will affect patient outcomes.

Explain how physical properties affect cushion performance.

Describe three materials used in wheelchair cushions that impact cushion properties.