Speakers and Courses for 2012

Chris Watson serves as Chief Marketing Officer, where she is responsible for marketing, brand management and product management. She has nearly 20 years of experience across all aspects of strategic marketing and sales channel development, including corporate and product positioning, channel development and demand generation for global enterprise and early stage software companies. Prior to Brightree, Watson served as VP of Marketing and Business Development at TerraGo Technologies, where she led the company's global marketing and partnering strategy, helping the company double its growth during the past two years. She also served as VP of Worldwide Marketing and Investor Relations for S1 Corporation where she was a part of the executive team that drove company growth from a $20 million financial services firm to a $400 million packaged mission critical software provider. Watson has also served various marketing leadership roles at GEAC, Intergraph, Bomgar and Ketchum. She holds a BA degree from the University of Alabama.

Chris Calderone is the founder and managing partner of the Lean Homecare Consulting Group, LLC, a healthcare consultancy firm that focuses on HME providers and home health care providers. The LHCCG specializes in process assessment, workflow optimization tactics, lean thinking training and applications, process redesign, change management, warehouse/distribution efficiency, and strategic planning. Chris started in the HME business in 1993 and has worked for both non-hospital based HME and hospital based HME companies. Chris a veteran of the United States Army, holds a B.A. in healthare management from Spring Arbor University, a MBA from the University of Phoenix, and a master’s degree in organizational management from Spring Arbor University. Chris is known for his special expertise in home health, hospice, HME distribution operations, multi-disciplinary out-patient clinics, and home medical equipment operations. Chris is a nationally recognized health care speaker and author. Chris has presented to many national audiences at trade shows and annual conferences. He has also written several articles in HME News and Homecare Magazine on quality and performance improvement topics relating to HME providers. His clients range from small, home health and medical equipment businesses, to large, integrated health care delivery systems. Additionally, LHCCG assists healthcare trade associations, physician practices, and other allied healthcare providers with a wide range of services.

Peggy has been the Billing & Reimbursement Advisor for US Rehab/VGM for over 14 years. She assists US Rehab/VGM members with pre-pay review of Rehab and other Medicare/Medicaid/Private insurance issues. She works with new and existing VGM group providers to assist them in completing the NSC 855S form. She worked with the Region C DMERC as lead nurse in Post Pay review and assisted with development of coverage criteria for many different medical policies. She serves as the Education A Team Leader for the Jurisdiction C Council, a member of CRMC ( Rehab Council for AAH), member of Jurisdiction D NSC DAC (DMERC Advisory Council) & Region A & Bs POE (provider outreach and education team). She is very active with state associations, state Medicaid, manufacturers, and private pay insurances in education of the payer sources for all types of DME. She also offers Community Forums to educate referral sources about their responsibilities in the documentation process. She presents at state associations on numerous subjects: Respiratory (Oxygen, C-PAP, RAD) ; Documentation required in your files; Mobility Assist Equipment; Power Mobility; Probe review Audits (pre and post pay) ; ABNs; Repairs; and the NSC process. She has been very much involved in current issues and has taken the lead on CMS hot spots such PECOS, National Supplier Clearing House, and the new “look back” documentation requests from post pay independent contractors.

13 years experience with Assistive Technology & ECU’s, sales, installation and programming.

Bill Stelzer, best known as the entrepreneurial general manager of Green Bay (Wis.) Home Medical Equipment, has joined the VGM Group Inc.’s newest alliance, Accessible Home Improvement of America, as a home modifications coach and HME consultant. “Bill recently retired and we are thrilled to have him on board with us. Not only does he bring extensive knowledge of rehab, respiratory and HME to the table, but he initiated and developed a home modification to meet medical needs program at Green Bay,” said Jerry Keiderling, president of AHIA and U.S. Rehab. Stelzer was general manager of Green Bay for 11 years, during which time they increased net sales from $1.5 million to $6 million during a 10-year period, while decreasing Medicare/Medicaid/insurance contracting billings from more than 90 percent to less than 50 percent of Green Bay’s business. They also increased retail sales by more than 1,200 percent, and decreased accounts receivable days outstanding from more than 100 to less than 35 during the past five years. They also increased and developed a complex rehab program and product line. Stelzer received a bachelor’s in business administration from Marian College, Fond du Lac, Wis., has a Master of Coaching Certification through the Healthcare Partnership, a character education teacher/trainer certification through the Josephson Institute. He is a Licensed Respiratory Care Practitioner in Wisconsin, is a certified cardiac exercise technologist, and previously was a registered cardiac/vascular ultrasound technologist. Prior to his HME career, Stelzer was Director of Rehab Services at Beaver Dam Community Hospitals, where he developed mobile ultrasound testing programs for several hospitals, and designed, built and staffed a full-service in/outpatient physical rehabilitation services program. Active in his community, he also served more than ten years on the boards of the Beaver Dam United School District (elected position) and the Beaver Dam YMCA.

Peggy has been the Billing & Reimbursement Advisor for US Rehab/VGM for over 14 years. She assists US Rehab/VGM members with pre-pay review of Rehab and other Medicare/Medicaid/Private insurance issues. She works with new and existing VGM group providers to assist them in completing the NSC 855S form. She worked with the Region C DMERC as lead nurse in Post Pay review and assisted with development of coverage criteria for many different medical policies. She serves as the Education A Team Leader for the Jurisdiction C Council, a member of CRMC ( Rehab Council for AAH), member of Jurisdiction D NSC DAC (DMERC Advisory Council) & Region A & Bs POE (provider outreach and education team). She is very active with state associations, state Medicaid, manufacturers, and private pay insurances in education of the payer sources for all types of DME. She also offers Community Forums to educate referral sources about their responsibilities in the documentation process. She presents at state associations on numerous subjects: Respiratory (Oxygen, C-PAP, RAD) ; Documentation required in your files; Mobility Assist Equipment; Power Mobility; Probe review Audits (pre and post pay) ; ABNs; Repairs; and the NSC process. She has been very much involved in current issues and has taken the lead on CMS hot spots such PECOS, National Supplier Clearing House, and the new “look back” documentation requests from post pay independent contractors.

Mike Sedlak, BBA, MBA is the Global Product Development Manager for Invacare Corporation, the world's leading manufacturer and distributor of home medical, rehabilitation and respiratory equipment. Sedlak has been with Invacare since January, 2004 concentrating on the Bed and Support Surface lines for the Homecare and Institutional Divisions. He is well-versed on the various aspects of the FDA’s Guidelines concerning bed rail entrapment as well as the technical aspects, administrative, and clinical features and benefits of therapeutic support products, beds and patient transport.

Christina Throndson – Web Marketing Manager. Christina joined VGM in 2004. She has a background in the Home Medical Equipment industry as she was formally part of VGM’s Homelink division for three years. Christina is educated in New Media Marketing and Search Engine Marketing. These focuses allow her to analyze customers’ websites and provide ideas and solutions to drive additional traffic to their sites for increased revenues.

Esther Apter founded Healthcare Management Solutions Inc. (HMS), a full-service medical billing company in 1993. Then in 2002 she formed MedFORCE Technologies Inc., a software company that develops paperless software solutions. Esther has been in healthcare for over 22 years, 20 of which have been in the HME field. Her vast knowledge of the industry has led her to develop a proprietary billing application which is in use at HMS and a complete paperless office software solution and WorkFLOW management software, which is available through MedFORCE.

Alan Morris is director of alternate care programs with VGM Group, Inc., a member-service organization representing thousands of HME/DME, Rehab, Home Health Nursing, IV Therapy and Orthotics and Prosthetics providers in all 50 states. Alan is responsible for developing programs to prepare HME providers for the ever-changing environment, as well as programs for other sectors of the home healthcare arena. Alan’s prior projects have included educating providers on important legislative and regulatory issues. With an extensive background on DMEPOS Competitive Bidding (and the recent MIPPA legislation), Accountable Care Organizations, Health Care Reform, Oxygen Regulations, Surety Bond issues, and PECOS, Alan has presented numerous seminars and assisted hundreds of providers on compliance issues. Alan received a Bachelor's Degree in Business from Ferris State Universtity, and was previously employed as Head Golf Professional for Overland Park Golf Club.

Louis Feuer, MA, MSW is president of Dynamic Seminars & Consulting, Inc offering sales, marketing and customer service expertise to the healthcare industry since 1977. He writes a monthly column in HomeCare Magazine, serves on the Accreditation Review Committee for HQAA, published more than 300 articles on professional development issues and continues to lecture extensively throughout the US. Louis’ DSC Teleconference Series has presented more than 150 teleconferences for the healthcare industry since 2001. He is also the founder of the Med Comment Center specializing in helping home care companies with new ways to gain customer feedback. Some of his most notable clients include: American Health Insurance Plans where he is the author and consultant for all their industry customer service programs, VGM as the sales and marketing advisor for their members, and a consultant to Brightree as they develop and create their new referral source management tool. Louis continues to lecture extensively - with clients for his seminars and training products coming from throughout US, Canada and Europe. Louis is known for his ability to educate, motivate and entertain in one dynamic program.

1975 Kansas State University Graduate 1977-81 National Sales Leader syndicating shopping centers for Profesco, subsidiary of John Hancock Mutual Life Ins. Co. 1981-88 President, Investment Property Management Group - syndicating, financing and managing shopping centers and office buildings in 8 states; Wichita Wind (farm club for the Edmonton Oilers); Rent It All (rent to own stores); restaurants and clubs. 1988-89 Wrote marketing and business plans for CPG, Rent-A-Center, Popingo, Marina and HME companies. 1989-95 Formed Medmarco that grew from one HME & closed pharmacy location to a public company traded on small cap NASDAQ. Began developing retail comfort products beginning with 2nd generation memory foam toppers to ease pressure point pain for chemotherapy patients and then expanded into sleep systems. Set-up retail ergonomic retail displays in Medmarco showrooms averaging $300,000 annually per location. 1996-2007 Developed multiple sleep systems and opened 5 Preferred Sleep Solution stores generating up to $250,000 a month in sales. 2009 to Present developed and formed Sleep & Wellness Centers to offer retail dealerships to HME operators to sell retail ergonomic products based on patients' symptoms to help them sleep, sit, travel, work, and recover.

Mary Ellen Conway is a nurse health care consultant with over 25 years expertise in management throughout the health care continuum. As the President of Capital Healthcare Group, she is known for her special expertise in operations and regulatory compliance issues in the acute care setting as well as in the post acute arena, from physician practice, home health, hospice, medical equipment, to supplemental staffing and accreditation. Ms. Conway is qualified as a legal expert in home health and has served on the faculty of both Georgetown University and Catholic University’s Schools of Nursing. She is a nationally recognized and requested health care speaker and author. She is a member of several advisory and educational boards including the Medtrade Educational Advisory Board.

Michael Sperduti is President and CEO of Emerge Sales and has gained national recognition for his expertise in building world-class businesses and revitalizing underperforming firms. A leading authority on business psychology, he is a master of cold calling and salesmanship and unwavering in his dedication to peak performance. He is a pioneer and leading producer of customized high impact online training and webinar events. HME News has called him a “Master Salesman in the HME industry” and more than 1000 HME companies and thousands of representatives are using his cutting edge sales techniques and market research. Michael is a high powered coach, trainer and speaker. Industry leaders have turned to Michael Sperduti for his highly effective and straight forward approach. Sperduti's list of client organizations include Medtrade, HME News, VGM, HME Business Summit, NEMED, GE Healthcare, McKesson and hundreds of others.

Jim Hardiman is an Outreach Specialist with NHIC, Corp., Jurisdiction A Durable Medical Equipment Medicare Administrative Contractor (DME MAC). NHIC processes Medicare claims for durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) for beneficiaries residing in the following states: Connecticut, Delaware, Maine, Massachusetts, Maryland, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, and Washington D.C. Jim has more than 16 years of experience with the DMEPOS Medicare line of business, including his current position with the Outreach and Education Team. Jim has come to NHIC from the previous DMERC contractor, HealthNow NY Inc. Some of the areas he worked in include Technical Services and Reconsideration/Hearings. His past experience with these areas has given him the ability to gain extensive knowledge of the Medicare policies and procedures as they relate to the Durable Medical Equipment, Prosthetic, Orthotic and Supply industry.

As Ombudsman for the National Supplier Clearinghouse (NSC), Erika Williams, a native of Denmark, South Carolina is responsible for all aspects of educating the DMEPOS supplier community on Medicare enrollment policies. With more than 10 years combined experience in government and non-profit programs, Erika has managed the community outreach efforts at her local United Way and also worked in provider relations for the South Carolina Medicaid Program. Erika is an active volunteer and community enthusiast serving on numerous advisory councils. She earned a Bachelor’s degree in Communications and Theater and a Master's degree in Public Administration. Bringing energy to the airways, Erika is also a radio personality at a local radio station in South Carolina. 

Bob Messenger is the Manager of Respiratory Education for the Invacare Corporation. Invacare is the world's leading manufacturer and distributor in the home medical, rehabilitation and respiratory equipment markets. Messenger has been with Invacare since 2001 and prior to his current position, served as the Sleep Therapy Product Manager. His 30 plus year respiratory career includes acute care as well as operational and ownership experiences in both homecare and sleep diagnostics. He has served on the faculty and as an advisor for the Respiratory Care Program at Cuyahoga Community College. Prior to joining Invacare he was a Clinical Specialist and Supervisor of Clinical Education at university affiliated MetroHealth Medical Center in Cleveland, Ohio. Bob’s research has resulted in numerous publications in trade and professional journals and he lectures on a variety of respiratory and sleep related topics.

Currently Vice President, Sales, for medSage Technologies. John's experience in HME has included direct sales, sales management, sales training and focus on new product/service introduction.

Jerry Traylor has worked in product design and development at Leisure-Lift since 1987. He holds a Bachelor’s degree in Education and a Master’s degree in Industrial Education. He lectured at Emporia State University in the mid 1980s, and has also been a member of the ANSI/RESNA Wheelchair Standards Committee.

Jeremy joined VGM Forbin in 1997. He manages the day-to-day business functions and identifies, develops and directs the implementation of the company’s business strategy. Jeremy has developed a reputation for delivering effective and timely solutions to HME businesses looking to enhance their online presence. He is a frequent speaker in the HME industry on topics relating to consumer uses of the Internet and search optimization.

Gerry Dickerson is a 30+ year veteran of the DME, CRT industry. Active in industry, he is Vice President of NRRTS, a board member of NCART, as Resna Fellow and member of the Resna BOD and Exec Committee. Active in policy and funding, he was insturmental in securing th sponsor for the Separate Benefit Catagory. Currently he is Vice President for Rehab Technology at Medstar Surgical, College Point NY

Information coming soon.

John E. Gallagher is vice president of Government Relations for The VGM Group, Inc. in Waterloo, Iowa, the largest organization representing independent durable medical equipment providers. In his position, John oversees key government and regulatory affairs that pertain to the durable medical equipment (DME) industry. As a veteran of the home medical products industry, Gallagher has amassed thousands of miles, traveling across the country to educate both the state associations and independent providers on regulatory and government issues. Additionally, John has been conducive in working with independent providers and state associations to promote the DME industry, while advocating for beneficiaries’ access to quality care. John has also worked tenaciously to promote upstanding service within the home medical equipment industry. In 2005, Gallagher was elected to join the Healthcare Quality Association for Accreditation (HQAA), serving as the president of the board from 2005-2007. As a board member, John has worked closely with the association to create quality standards for accrediting DME providers to ensure that they meet the high standards of the industry. In 2008, John became a board member of the Fraud Eradication Advisory Team (FEAT), a unique advisory council that is comprised of industry leaders who have shown a commitment to eliminating fraud, waste and abuse in the DME industry. Recognizing that John is a prominent champion in the fight against fraud, the organization elected Gallagher as an executive team member to collaborate with other industry leaders, as well as Congressional staffers on ideas and solutions to combat fraud. Prior to joining VGM, John served as the Vice President of North American Sales for Osbon Medical Systems and remained in that position through two mergers/acquisitions with both UroHealth Medical and Imagyn Medical Technologies. In 1998, Gallagher teamed up with Julian Osbon to form a new medical equipment company, SOMA BLUE Medical, where he served as Vice President of North American Sales until he moved to Rhodes Financial Services as the Director of Sales and Marketing. During his time at Rhodes Financial Services, Gallagher served as liaison between the company and various government agencies. He also served on monthly IRS and SBSE (Small Business - Self Employed) forums that dealt with issues affecting the tax industry and tax software development. Gallagher is an Iowa native and earned a Bachelor of Science degree from the University of Northern Iowa and a master’s degree in management from the State University of New York - Binghamton. He also received his Regular Army Commission from the University of Iowa, and served as a US Army Signal Corp. Officer from 1983 until 1989, when he resigned his commission with the rank of Captain. As the vice president of Government Relations, John shares VGM’s vision to not only support the common goals and interests of the home medical equipment, respiratory, and infusion industry, but also to influence how the industry is viewed and supported by both the general public and the government officials at the local, state, and national level. John has fulfilled his duties with the VGM Group since July 31, 2002.

Mike Mallaro is the Chief Financial Officer of VGM Group. His responsibilities include the leadership of all financial, tax, information technology and employee benefit matters for VGM as well as executive responsibility for four VGM operational divisions of VGM: VGM Insurance, VGM-Forbin, VGM-Technologies and VGM Insurance. Previously, Mallaro was CFO for a 50-store regional retail chain, where he was responsible for financial matters and merchandise planning and allocation. He spent the first eleven years of his career as a CPA for the international accounting firm Deloitte. A graduate of the University of Iowa, he holds the CPA and CMA designations. Mallaro has spoken and written extensively on topics including the future of the HME industry, financial benchmarking, financial turnaround strategies and the internet’s impact on healthcare.

Rich Derks is responsible for the development, marketing, and sales of durable medical equipment lines for Medline. He works with both large and small HME's in helping them with store design, marketing plans, and improving the competitiveness and profitability of their businesses. He has more than 20 years of experience as a professional marketer. He has published numerous papers on marketing, sales, strategy development, and various marketing techniques. He holds a BS-Industrial and Systems Engineering and an MBA-Marketing. Rich is also a member of the American Marketing Association.

Bill Stelzer, best known as the entrepreneurial general manager of Green Bay (Wis.) Home Medical Equipment, has joined the VGM Group Inc.’s newest alliance, Accessible Home Improvement of America, as a home modifications coach and HME consultant. “Bill recently retired and we are thrilled to have him on board with us. Not only does he bring extensive knowledge of rehab, respiratory and HME to the table, but he initiated and developed a home modification to meet medical needs program at Green Bay,” said Jerry Keiderling, president of AHIA and U.S. Rehab. Stelzer was general manager of Green Bay for 11 years, during which time they increased net sales from $1.5 million to $6 million during a 10-year period, while decreasing Medicare/Medicaid/insurance contracting billings from more than 90 percent to less than 50 percent of Green Bay’s business. They also increased retail sales by more than 1,200 percent, and decreased accounts receivable days outstanding from more than 100 to less than 35 during the past five years. They also increased and developed a complex rehab program and product line. Stelzer received a bachelor’s in business administration from Marian College, Fond du Lac, Wis., has a Master of Coaching Certification through the Healthcare Partnership, a character education teacher/trainer certification through the Josephson Institute. He is a Licensed Respiratory Care Practitioner in Wisconsin, is a certified cardiac exercise technologist, and previously was a registered cardiac/vascular ultrasound technologist. Prior to his HME career, Stelzer was Director of Rehab Services at Beaver Dam Community Hospitals, where he developed mobile ultrasound testing programs for several hospitals, and designed, built and staffed a full-service in/outpatient physical rehabilitation services program. Active in his community, he also served more than ten years on the boards of the Beaver Dam United School District (elected position) and the Beaver Dam YMCA.

Joseph S. Lewarski, BS, RRT, FAARC is currently the Vice President of Clinical Affairs for Invacare Corporation. Invacare is the world's leading manufacturer and distributor in the home medical and respiratory equipment markets. Lewarski has been with Invacare since August of 2007 and prior to his current position, he served three years as the Vice President/General Manager of the Respiratory Group. Lewarski has been actively working in healthcare for over 26 years. He is a registered respiratory therapist, a Fellow of the American Association for Respiratory Care (AARC) and is a past recipient of the American Respiratory Care Foundation Award for Excellence in Home Respiratory Care. He has served in numerous management and leadership roles in both the acute care and alternate healthcare settings, along with serving on a number of business and professional association boards. He is a former partner and president/CEO of a large, independent HME/RT and pharmacy operation based in Ohio. Lewarski has published over two dozen scientific and research papers in peer review, primarily in the areas of oxygen technology and home ventilation, as well as numerous articles, white papers and health care industry. He is a regular speaker at regional and national pulmonary medicine, respiratory therapy and homecare conferences.

Wayne van Halem is an author, consultant, and President of The van Halem Group, LLC in Atlanta, GA. Since 2006, his company has helped countless providers navigate complex issues related to Medicare and Medicaid audits, appeals, enrollment, and compliance. The van Halem Group is unique in that consultants and clinicians are former HHS or Medicare contractor employees. Therefore, clients benefit from a unique perspective and first-hand knowledge.

Lois Brown, MPT, ATP/SMS is a physical therapist with 20 years experience, and the Rehab Clinical Education Specialist for Invacare. Her professional experience includes adult and adolescent rehab and wheeled seating and mobility in several wheelchair clinics in Philadelphia, PA. Lois also has extensive experience in working with clients with Brain Injuries, other Neuromuscular Diseases, Developmental Disabilities and Pressure Management. Lois has presented in national and international conferences on Wheeled Seating and Mobility and Assistive Technology, including the International Seating Symposium, European Seating Symposium, and RESNA conference. Lois has been published in a variety of Rehab Publications and is considered an expert in her field.

Bob Messenger is the Manager of Respiratory Education for the Invacare Corporation. Invacare is the world's leading manufacturer and distributor in the home medical, rehabilitation and respiratory equipment markets. Messenger has been with Invacare since 2001 and prior to his current position, served as the Sleep Therapy Product Manager. His 30 plus year respiratory career includes acute care as well as operational and ownership experiences in both homecare and sleep diagnostics. He has served on the faculty and as an advisor for the Respiratory Care Program at Cuyahoga Community College. Prior to joining Invacare he was a Clinical Specialist and Supervisor of Clinical Education at university affiliated MetroHealth Medical Center in Cleveland, Ohio. Bob’s research has resulted in numerous publications in trade and professional journals and he lectures on a variety of respiratory and sleep related topics.

Lois Brown, MPT, ATP/SMS is a physical therapist with 20 years experience, and the Rehab Clinical Education Specialist for Invacare. Her professional experience includes adult and adolescent rehab and wheeled seating and mobility in several wheelchair clinics in Philadelphia, PA. Lois also has extensive experience in working with clients with Brain Injuries, other Neuromuscular Diseases, Developmental Disabilities and Pressure Management. Lois has presented in national and international conferences on Wheeled Seating and Mobility and Assistive Technology, including the International Seating Symposium, European Seating Symposium, and RESNA conference. Lois has been published in a variety of Rehab Publications and is considered an expert in her field.

Wayne van Halem is an author, consultant, and President of The van Halem Group, LLC in Atlanta, GA. Since 2006, his company has helped countless providers navigate complex issues related to Medicare and Medicaid audits, appeals, enrollment, and compliance. The van Halem Group is unique in that consultants and clinicians are former HHS or Medicare contractor employees. Therefore, clients benefit from a unique perspective and first-hand knowledge.

Pam currently serves as the Vice President of The van Halem Group and leads the compliance division of the practice. Pam brings a wealth of diverse knowledge and experience. As an attorney for more than twenty years, Pam has both public and private health insurance experience in the areas of fraud, waste, abuse, costs savings, contracts and compliance. Pam also had the unique experience of working on the oversight side as the Manager of a Medicare Fraud and Abuse Unit with CMS. Pam has conducted national Medicare fraud training at CMS Regional Anti-Fraud Conferences and at various legal continuing education seminars. Pam has litigated for insurers as well as for providers on national litigation teams. Pam also brings experience as Vice President and Corporate Counsel for a regional healthcare data company.

See 2011 Bio

*51% owner of Accessible Homes *CAPS *AHIA *Member of MN Aging in Place Network *Chair of Access Resource Network Group *Mid Minnesota Assistive Technology Speaking and Marking Team *Developed Power of Word.org at *age 19 and power of words speaker * Published five articles (I have to get the name of the magazine)

Kimberly Snyder is the Sr. US Marketing Manager for respiratory care at Philips Respironics, with a focus on home oxygen. In this role, she works extensively homecare providers as well as patient advocates and patient organizations across the United States as well as consumer marketing programs. Kimberly has over 15 years of marketing experience and received her Bachelor of Science in Economics, with a dual concentration in Marketing and Strategic Management, from The Wharton School, University of Pennsylvania.

During the last 26 years, Elizabeth has had many roles in the provision of assistive technology. She has worked as a practicing Physical Therapist, coordinator of a seating and mobility clinic, sales representative for DME, and instructor in education programs in seating and mobility prescription.  She has also used her industry experiences as a consultant, providing clinical and reimbursement consulting for DME and assistive technology. As Director of Clinical Rehab Services for U.S. Rehab, Elizabeth develops educational products, programs and services in the areas of seating and mobility, assistive technology, support surfaces, wound care, bariatrics and clinical reimbursement.   Elizabeth has lectured extensively at conferences, trade shows, colleges and universities, both domestically and internationally and has been published in national industry journals.  Elizabeth has served on the Board of Directors for RESNA, is a Friend of NRRTS (FON) and is a member of the Clinician’s Task Force. 

During the last 26 years, Elizabeth has had many roles in the provision of assistive technology. She has worked as a practicing Physical Therapist, coordinator of a seating and mobility clinic, sales representative for DME, and instructor in education programs in seating and mobility prescription.  She has also used her industry experiences as a consultant, providing clinical and reimbursement consulting for DME and assistive technology. As Director of Clinical Rehab Services for U.S. Rehab, Elizabeth develops educational products, programs and services in the areas of seating and mobility, assistive technology, support surfaces, wound care, bariatrics and clinical reimbursement.   Elizabeth has lectured extensively at conferences, trade shows, colleges and universities, both domestically and internationally and has been published in national industry journals.  Elizabeth has served on the Board of Directors for RESNA, is a Friend of NRRTS (FON) and is a member of the Clinician’s Task Force. 

During the last 26 years, Elizabeth has had many roles in the provision of assistive technology. She has worked as a practicing Physical Therapist, coordinator of a seating and mobility clinic, sales representative for DME, and instructor in education programs in seating and mobility prescription.  She has also used her industry experiences as a consultant, providing clinical and reimbursement consulting for DME and assistive technology. As Director of Clinical Rehab Services for U.S. Rehab, Elizabeth develops educational products, programs and services in the areas of seating and mobility, assistive technology, support surfaces, wound care, bariatrics and clinical reimbursement.   Elizabeth has lectured extensively at conferences, trade shows, colleges and universities, both domestically and internationally and has been published in national industry journals.  Elizabeth has served on the Board of Directors for RESNA, is a Friend of NRRTS (FON) and is a member of the Clinician’s Task Force. 

Has been in the DME industry for over 23 years, worked in Occupational Therapy since 1997 and done seating/positioning in Long term care, Acute/Sub-Acute care, home health and VA system. She co-owns a home accessibility business and has recently joined the The Comfort Company in May 2011 as the Director of Clinical Education.

Information coming soon.

Dr. Mary Yearns is professor emeritus and retired extension housing specialist at Iowa State University.  She focuses on the housing needs of an aging population and people with disabilities.  Mary has been a pioneer in developing interactive housing exhibits to demonstrate the benefits of universal design and home accessibility that have been shown at home shows, fairs, and conferences across Iowa and around the nation.  She is a recipient of many awards, including the Outstanding Engagement Award for exceptional creativity and scholarship in campus or state level Extension and public service programs from the Board on Human Sciences of the Association of Public and Land-Grant Universities; the Award for Faculty Excellence from the Iowa Board of Regents; and the Career Achievement Award in Extension/Professional Practice from Iowa State University.

Karel brings meaning to mayhem with her “nothing but the truth” approach to business and life. An accomplished author and humorist, Karel has made radio and television appearances and she enjoys local, regional, and national publication of her articles. In addition to Hitting Our Stride: Women, Work and What Matters, she is the author of Straight Talk: Getting Off the Curb. Karel is a featured author in Extreme Excellence: Dynamic Interviews with America’s Top 10 Performance Experts, and publishes a monthly newsletter—Think Forward!® read by thousands of subscribers. She is the author of the CPR for Managers Series and has created a weekly podcast series where she interviews industry experts on various topics: http://www.JustForAMomentPodcast.com and a blog at http://www.HittingOurStride.net. Karel holds a BA in Human Resources and has earned numerous designations and certifications, including the prestigious National Speakers Association CSP (Certified Speaking Professional) and the Real Estate Educators Association DREI (Distinguished Real Estate Instructor). Her resume includes experience as a human resources regional executive of a large commercial insurance firm, as an award-winning sales person, as a manager of a top producing real estate office, and now as owner of Our Branch, Inc., a national and international speaking and training company. She has received several awards for her community service, including the Blue Springs Missouri Chamber of Commerce Award, and once taught a pig named Nelson to jump rope . . . but that’s another story. She is a member of the National Speakers Association, Meeting Professionals International and has served as a Board of Director member and officer for the National Real Estate Educators Association. As a professional keynote speaker and real estate business strategist, Karel has had the pleasure of connecting with hundreds of audiences throughout the US and abroad. When not on the road, Karel can be found in Waterloo, Iowa, with her wonderfully patient husband Rick and their brood of pets.

Sarah Hanna is the Vice President of ECS Billing & Consulting, Inc. and is a nationally recognized speaker and consultant on HME Reimbursement. She has worked in the billing industry for over 20 years. Sarah has conducted numerous training seminars and personal client consultations on proper billing protocols, intake, operational workflow, Medicare coverage guidelines, and billing office procedures for effective accounts receivable collections. Sarah is a recognized Van G. Miller & Associates (VGM) Consultant and is a member of HomeCare magazine’s Editorial Advisory Board. She has written articles for HME News and HomeCare Magazine on reimbursement. She has been a presenter for AAHomecare and various state and regional conferences including Medtrade Fall and Spring. Her company, ECS Billing & Consulting, Inc. provides billing, consulting and training services to HME, pharmacies, respiratory and supply companies throughout the United States.

Joe Rosner is the Director of Best Defense USA, and the author of "Street Smarts & Self Defense for Children",“The Real Estate Safety Book” and “Taking Care!, Practical Personal Safety & Workplace Violence Protection for Home Health Workers”. He is a highly regarded writer and speaker on the subject of personal safety and self-defense. He has been featured in the Chicago Tribune, Realtor Magazine, and other publications, as well as on numerous radio and TV programs. Joe 's credentials include multiple black belts, military, law enforcement and bodyguard experience, as well as growing up on the Southside of Chicago. Joe is an altruistic kidney donor and would be happy to try and talk you into becoming one, too. He and his wife make their home in rural McHenry County, Illinois.

Tyler Wilson is president and CEO of the American Association for Homecare which is the national trade organization that represents manufacturers and providers of home medical equipment, products and supplies. Tyler Wilson attended college and law school in Washington, DC where he also then worked in a law firm for a couple of years before leaving private practice to focus on government relations and trade association management. Tyler joined the U.S. Chamber of Commerce as an attorney for legislative and regulatory affairs and then in the mid-‘90’s he took over the Washington office duties for an automotive industry group based in Chicago. He moved into the healthcare industry in 2000 as executive director of the American Orthotic and Prosthetic Association. In the late 2006, Tyler became president of AAHomecare.

Information coming soon.

Peggy has been the Billing & Reimbursement Advisor for US Rehab/VGM for over 14 years. She assists US Rehab/VGM members with pre-pay review of Rehab and other Medicare/Medicaid/Private insurance issues. She works with new and existing VGM group providers to assist them in completing the NSC 855S form. She worked with the Region C DMERC as lead nurse in Post Pay review and assisted with development of coverage criteria for many different medical policies. She serves as the Education A Team Leader for the Jurisdiction C Council, a member of CRMC ( Rehab Council for AAH), member of Jurisdiction D NSC DAC (DMERC Advisory Council) & Region A & Bs POE (provider outreach and education team). She is very active with state associations, state Medicaid, manufacturers, and private pay insurances in education of the payer sources for all types of DME. She also offers Community Forums to educate referral sources about their responsibilities in the documentation process. She presents at state associations on numerous subjects: Respiratory (Oxygen, C-PAP, RAD) ; Documentation required in your files; Mobility Assist Equipment; Power Mobility; Probe review Audits (pre and post pay) ; ABNs; Repairs; and the NSC process. She has been very much involved in current issues and has taken the lead on CMS hot spots such PECOS, National Supplier Clearing House, and the new “look back” documentation requests from post pay independent contractors.

Dr. Bill Withers is a leadership fellow and full professor at Wartburg College where he also serves as the assistant director of The Institute for Leadership Education. He has served many governing boards over the years and currently sits on the board of directors for Iowa Public Television (IPTV). Bill has over two decades of management and leadership experience in both business and education, and his research has been presented multiple times at the International Conference on Business in Honolulu. He has both studied and served organizations such as Proctor & Gamble, Ritz-Carlton, Disney, Hy-Vee, and Starbucks. His most-recent research involved the Four Seasons Hotel Chain, leaders in service excellence. He also was a contributing writer to a new book on customer service as it applies to the cable TV industry. Closer to campus, Dr. Withers has won both teacher and advisor of the year awards, and he continues to specialize in the areas of public relations, quality customer service, organizational change, and leadership.

Robert Wagner is the former owner of Wagner Medical Supply, and now owns HME GPS, a Master Agent for On-Board Communications. He founded Wagner Medical in 2001 and HME GPS in 2006 after a 28 year career in corporate America. During his corporate tenure, Bob was National Account Manager for Highway Master Corp, a Dallas based company providing GPS data & voice solutions to the long haul trucking industry. He also held sales management & operations positions in the transportation divisions of BP Oil & Ryder Systems.

Mark Higley is Vice President of Development of the VGM Group with responsibilities including corporate business development, market research and industry analysis. His current projects include analysis of governmental, regulatory and compliance issues affecting the DMEPOS industry, including national competitive bidding, accreditation, health care reform, oxygen benefits, and other recent provider issues (HITECH/HIPAA updates, PECOS edits, clarification policies, quality and supplier standards, OIG, fraud and abuse concerns, etc.). He sits on the AAHomecare Regulatory Council, on the board of the Healthcare Quality Association on Accreditation (HQAA), and is a regular speaker/panelist/consultant at numerous HME industry events. Mark received his master's of business administration in marketing research from the University of Iowa, and earned undergraduate degrees in Finance and Economics. Prior to his 1998 employment with VGM, Mark held a variety of executive positions with the Arena Football League, Chicago, IL, and as a financial analyst with Deere & Company, Moline, IL.

Rob Baumhover, VGM Group Inc.’s director of retail programs, worked in a variety of positions with Bed, Bath and Beyond, most recently as store managed. In his 18-year retail career, he has opened stores throughout the Midwest for BB&B, Hobby Lobby, Menards and Walmart. He set up retail floor plans, ordered merchandise, and hired and trained employees.

Ty Bello is an inspirational leader who is passionate about serving and cultivating leaders in and outside of the business arena. Ty is a Registered Corporate Coach with the Worldwide Association of Business Coaches and the President and Founder of Team @ Work. With over 21 years of experience in HME, HHA, and the medical industry, Ty is one of the industry’s leading Coaches. Ty is a co-founder of the National Society of Health Coaches, which certifies healthcare professions as health coaches. Ty is also the co-founder of the HME Sales Community which is a resource community to HME Sales Representatives, Sales Manager and Owners. There are plans to release a similar Community to the Home Health Agencies in 2011.Ty has been a featured writer in several trade journals and is a highly sought after speaker. Team@Work is a cooperative organization specializing in assessing, developing and coaching individuals and teams.

Louis Feuer, MA, MSW is president of Dynamic Seminars & Consulting, Inc offering sales, marketing and customer service expertise to the healthcare industry since 1977. He writes a monthly column in HomeCare Magazine, serves on the Accreditation Review Committee for HQAA, published more than 300 articles on professional development issues and continues to lecture extensively throughout the US. Louis’ DSC Teleconference Series has presented more than 150 teleconferences for the healthcare industry since 2001. He is also the founder of the Med Comment Center specializing in helping home care companies with new ways to gain customer feedback. Some of his most notable clients include: American Health Insurance Plans where he is the author and consultant for all their industry customer service programs, VGM as the sales and marketing advisor for their members, and a consultant to Brightree as they develop and create their new referral source management tool. Louis continues to lecture extensively - with clients for his seminars and training products coming from throughout US, Canada and Europe. Louis is known for his ability to educate, motivate and entertain in one dynamic program.

Stephanie Tanguay worked as an Occupational Therapist for thirteen years with a focus on spinal cord injury and seating & mobility. In addition, she worked as a Rehab Technology Supplier for seven years. She has presented on numerous occasions at the International Seating Symposium, RESNA and the Canadian Seating & Mobility Conference and throughout the U.S. and Canada. Since 2006 Stephanie has been the Clinical Education Specialist for Motion Concepts, a manufacturer of power seating systems and seat surface and back support products.

Tricia Henley Garven, MPT, ATP is currently the Clinical Applications Manager for The ROHO Group. Tricia specialized in neuro rehabilitation at Baylor Institute for Rehabilitation in Dallas, Texas. While working at Baylor Institute for Rehabilitation, she gained extensive knowledge in the prescription and training of custom wheelchairs and seating. She also worked as the outpatient wheelchair seating clinic specialist. Now with The ROHO Group, Tricia is presenting CEU programs to therapists and DME providers nationally regarding seating, positioning and pressure imaging. She is an active member of the APTA, RESNA and Clinician’s Task Force.

Tim has over three decades of experience in the respiratory care profession, including twenty-five years in the HME industry. Tim was the Regional Vice President for a national home care company for over twelve years, and is currently the HME /Pharmacy/SleepAdvisor for the Accreditation Commission for Health Care. Tim is a graduate of the Durham Technical Community College's Respiratory Care program, and received his MBA from Elon University. He has published several papers on product development and management protocols to enhance the profitability of the HME/Pharmacy industry. Tim has a great track record preparing Home Care Companies for successful accreditation. Tim also has extensive experience guiding HME/Pharmacy companies in the start-up phase of several product lines, and with resolving accounts receivable concerns. He serves on several national boards and is an authority is preparing companies for federal, state and accreditation site visits.

Sarah Hanna is the Vice President of ECS Billing & Consulting, Inc. and is a nationally recognized speaker and consultant on HME Reimbursement. She has worked in the billing industry for over 20 years. Sarah has conducted numerous training seminars and personal client consultations on proper billing protocols, intake, operational workflow, Medicare coverage guidelines, and billing office procedures for effective accounts receivable collections. Sarah is a recognized Van G. Miller & Associates (VGM) Consultant and is a member of HomeCare magazine’s Editorial Advisory Board. She has written articles for HME News and HomeCare Magazine on reimbursement. She has been a presenter for AAHomecare and various state and regional conferences including Medtrade Fall and Spring. Her company, ECS Billing & Consulting, Inc. provides billing, consulting and training services to HME, pharmacies, respiratory and supply companies throughout the United States.

Andy Hicks, ATP, SMS, CAPS Andy Hicks earned a degree in Occupational Therapy at Manchester College and began his career in OT focusing on the area of adaptive equipment for patients with neurological disorders at Sharp Rehab. Later, Andy pursued his interest in adaptive equipment working as a Rehab Specialist for several rehab equipment suppliers and manufactures of complex rehab products. Prior to working with Altimate Medical, he was the Western Regional Manager for The ROHO Group for ten years.

Lois Brown, MPT, ATP/SMS is a physical therapist with 20 years experience, and the Rehab Clinical Education Specialist for Invacare. Her professional experience includes adult and adolescent rehab and wheeled seating and mobility in several wheelchair clinics in Philadelphia, PA. Lois also has extensive experience in working with clients with Brain Injuries, other Neuromuscular Diseases, Developmental Disabilities and Pressure Management. Lois has presented in national and international conferences on Wheeled Seating and Mobility and Assistive Technology, including the International Seating Symposium, European Seating Symposium, and RESNA conference. Lois has been published in a variety of Rehab Publications and is considered an expert in her field.

James Cocuzza has over 20 years of extensive experience in the support surface market. He has been with Invacare for over 5 years and has been a crucial part of the TSS business. He has spoken to physicians, clinicians and therapists about the importance of therapeutic support surfaces.

Mary Schreck is Sr. US marketing manager of the Home Respiratory Group, for the Home Respiratory Division of Philips Respironics. She has been with Respironics for 18 years in a variety of roles. Currently she works mainly with homecare providers and key opinion leaders in the home non-invasive ventilation and home oxygen markets. She has bachelor’s degree in marketing management from Penn State University.

Amy has been involved in wheelchair seating since beginning her career. Amy worked for Cincinnati Children’s Hospital in the past where she was involved in both outpatient and inpatient settings. She has presented lectures both nationally and internationally. Amy is currently the National Clinical Education Manager for Permobil, Inc. and is an active member of RESNA and the APTA (Pediatrics and Neurology Section Member).

Dealer Sales Manger -Central US CAPS 15 years sales in sales, marketing, management, and business development

Michael Sperduti is President and CEO of Emerge Sales and has gained national recognition for his expertise in building world-class businesses and revitalizing underperforming firms. A leading authority on business psychology, he is a master of cold calling and salesmanship and unwavering in his dedication to peak performance. He is a pioneer and leading producer of customized high impact online training and webinar events. HME News has called him a “Master Salesman in the HME industry” and more than 1000 HME companies and thousands of representatives are using his cutting edge sales techniques and market research. Michael is a high powered coach, trainer and speaker. Industry leaders have turned to Michael Sperduti for his highly effective and straight forward approach. Sperduti's list of client organizations include Medtrade, HME News, VGM, HME Business Summit, NEMED, GE Healthcare, McKesson and hundreds of others.

Jim Stephenson, CMC is the Rehab Reimbursement and Coding Manager at Invacare Corporation where he works closely with the rehab product management, government relations, marketing, and education departments. He is responsible for assisting providers with their coding and billing inquiries, staying abreast of the many changes in the rehab industry and providing support to the Invacare sales and customer service staff. He is the primary presenter of the rehab reimbursement portion of the Clinical and Reimbursement Education Series (CARES) program and provides the reimbursement content on Invacare’s Policy and Funding website Prior to joining Invacare in December 2003, Jim spent 12 years in various insurance and reimbursement positions in the Cleveland, OH area, including the world-renowned Cleveland Clinic Foundation. He has significant experience working with federal, state and private insurance payors. Along with his hands on experience, Jim has written articles for multiple industry publications, he is a regular presenter at Medtrade and various state association conferences and has been consulting editor for a publisher of national coding and reimbursement newsletters. Mr. Stephenson is a member of the DME MAC Advisory Committee for Regions B, C and D. He currently sits on the editorial advisory boards for several national coding publications and is certified as a medical coder.

Cheryl Needham is currently the Clinical Marketing Manager for Sleep Therapy at Philips Respironics. For the past 20 years, Cheryl has also worked in such capacities as the Canadian Ventilation Specialist and the Global Product Manager for Home Ventilation. In her current role, she is able to put both her respiratory therapy and perinatal/pediatric specialist credentialing in to good use developing educational programs for both internal and external customers.

Information coming soon.

Sarah Hanna is the Vice President of ECS Billing & Consulting, Inc. and is a nationally recognized speaker and consultant on HME Reimbursement. She has worked in the billing industry for over 20 years. Sarah has conducted numerous training seminars and personal client consultations on proper billing protocols, intake, operational workflow, Medicare coverage guidelines, and billing office procedures for effective accounts receivable collections. Sarah is a recognized Van G. Miller & Associates (VGM) Consultant and is a member of HomeCare magazine’s Editorial Advisory Board. She has written articles for HME News and HomeCare Magazine on reimbursement. She has been a presenter for AAHomecare and various state and regional conferences including Medtrade Fall and Spring. Her company, ECS Billing & Consulting, Inc. provides billing, consulting and training services to HME, pharmacies, respiratory and supply companies throughout the United States.

James Herren Consulting offers expert advice on Medicare issues, including audit preparation, compliance concerns, and documentation control.   He is available for in-person or teleconference consulting and offers several payment options. Herren worked for CIGNA Government Services on the Region D DMERC, Part B – North Carolina, Tennessee, Idaho, and the Jurisdiction C DME MAC contracts.  His last role with the contractor was with the Provider Outreach and Education (POE) Department for Jurisdiction C.

Professional Mechanical Engineer with 30 years experience working with manufacturers of Rehab and Home Health Care equipment.

Cara Bachenheimer is Senior Vice President Government Relations at Invacare Corporation. Cara has a J.D. from Georgetown University Law Center and a B.A. from Trinity College. Before joining Invacare, Cara was with the law firm of Epstein, Becker & Green where she represented health care clients in legal and regulatory matters arising under Medicare, Medicaid and other third party payment programs as well as health care fraud issues. Prior to that Cara spent over ten years with national associations representing the HME industry, focusing on government relations. Cara is an experienced and highly regarded lobbyist on homecare and HME issues.

Jim Greatorex just completed his 30th year in the Home Medical Equipment industry. In 1988, he started Black Bear Medical, and now there are three stores, one in Bangor Maine, one in Portland, and a small branch in Portsmouth NH with thirty-three hard working employees. Jim has actively been providing wheelchairs and wheelchair seating for 29 years, and still services a few clients, as the company’s growth requires more of him administratively. He also was chosen by his peers in New England to be the President of NEMED (New England Medical Equipment Dealers) and served in that capacity until June 2007. He has been very active in lobbying in Washington DC for the industry. He and his partners have developed a successful retail division for Black Bear Medical and he speaks all over the country sharing HME retail successes with others.

Physiotherapist, Lecturer, Author and Design Consultant Since 1990 he is a freelance seminar presenter and working together with his wife Anita, OT, in their company Engström Concept. Their business is to publish and sell books written by Mr. Engström and to present seminars worldwide about Seating and Wheelchair Adaptation. They run a private center for education "Engström Concept Seating Center" in Stallarholmen, for professionals to attend seating and wheelchair courses.