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Keynote Speaker

John DiJulius

President of The DiJulius Group, international consultant and best-selling author


Creating a Customer Service Revolution

Tuesday, 8 a.m.

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (January 2015 Greenleaf Books).

Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

At this presentation you’ll discover how:

  • All your employees can have compassion & empathy for your customers
  • To create a customer service vision statement
  • To create non negotiable standards that every team member will follow
  • To make price irrelevant

About John:

International consultant and best-selling author of three Customer service books, his latest book, The Customer Service Revolution (Greenleaf Books 2015), instantly hit #1 on Amazon. John works with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

John isn't just talking about it, he lives it, as a very successful entrepreneur of two businesses. John Robert's Spa, a chain of upscale Cleveland locations, has been repeatedly named one of the top 20 salons in America; and The DiJulius Group, a consulting firm focused on changing the world by creating a Customer service revolution. John will demonstrate how we can make our Customer service our single biggest competitive advantage and make price irrelevant!