Site Tools

  Registration
  Basic Heartland Info
  Heartland 2008 Catalog
  CEUs
  2008 Schedule - Subject to change
  Heartland Educational Events
  Social Events
  Testimonials
  Speakers @ Heartland
  Speaker Handouts
  Call for Speakers
  Exhibitors at Heartland
  Heartland Sponsors
   
 

Travel Information

  Driving to Waterloo
  Flying to Heartland
    Waterloo Airport
    Cedar Rapids Airport
  Hotel Information
  Heartland's Weather
   
  Local Information
  Map of Waterloo
  Red Tailed Hawk Cam
  Why we live in Iowa
  Dining & more
  What to do
   

Welcome to Course Descriptions

Quality Service: Create an Epidemic

Speaker: Louis Feuer

Course Description:

The message in this program will be the cornerstone for all customer interactions. This session will motivate, educate and provide a unique insight into how the referral will judge your homecare organization. Learn how to create an epidemic of quality service. Quality service is often not a natural behavior so this program will provide you the tips and strategies for building positive rapport and create a brand that separates you from the competition.