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Welcome to Course Descriptions
Make 'em Say "WOW!" Customer Service
Speaker: Rob Bell
Course Description:
Every team member has the power to polish or tarnish your company's reputation. "Make 'em Say 'WOW!' Customer Service" teaches participants how to earn loyal, long-term customers. When it comes to remarkable customer service, absolutely everything counts. This session is high content, high-energy and FUN! Participants will leave the session fired up and ready to consistently provide remarkable customer service so that your organization shines in 2009!
Learning Objectives:
- Discuss how to positively relate to customers
- Demonstrate techniques for excellent communication skills
- Identify how to project a positive image
- List five steps to turn service breakdowns into loyalty-building opportunities
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