|
Welcome to Course Descriptions
The Power of Positive Leadership
Speaker: Rob Bell
Course Description:
Most people don't quit companies; they quit supervisors. To realize remarkable service that results in long-term business success, we must treat our team members as our very best customers. The Power of Positive Leadership is a high-content, high-energy, and FUN session that teaches managers to be great leaders. Great leaders truly are cheerleaders!
Learning Objectives:
- Distinguish the difference between management and leadership
- Discuss ten things team members value most
- Illustrate superior communication techniques
- Discuss how to involve everyone on your team to identify opportunities to add sparkle and polish to your customers' experiences
|
